Privacy Policy

At Shadowstrack, your privacy and data security are core to how we operate. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website https://shadowstrack.com or interact with us for our investigation, crypto recovery, and related services.

By using our website or submitting any information to us, you agree to the terms in this policy.

1. Who We Are

Shadowstrack is a professional private investigation firm serving clients across the United States and internationally. We assist individuals and organizations with a broad range of investigative services, including crypto recovery, fraud investigation, asset tracing, background inquiries, and other private investigation services.

We are committed to handling your information with confidentiality, integrity, and lawful care.

2. Information We Collect

To provide our services effectively, we may collect personal and technical information you voluntarily submit or that is gathered automatically when you use our site:

Information You Provide Directly:

  • Full name, email address, phone number

  • Case details including wallet addresses, transaction records, screenshots, and other documentation relevant to your request

  • Communication content when you contact us via forms, email, or messaging

Automatically Collected Data:

  • IP addresses and device information (browser type, access times)

  • Cookies and analytics data to improve site performance

  • Location data where permitted

We only collect information necessary to deliver our services or improve our online presence.

3. How We Use Your Information

We use your information for the following purposes:

  • Assessing, managing, and conducting investigations or recovery processes

  • Communicating case updates or requests for additional information

  • Verifying transaction history and analyzing evidence

  • Enhancing our services and website security

  • Preventing and detecting fraud or abuse

  • Sending service-related announcements or educational updates (with your consent)

We do not use personal information for purposes incompatible with the reason it was collected.

4. Legal Basis for Processing

We process personal data only when one of the following applies:

  • You have given consent for a specific purpose

  • The processing is necessary to fulfill a contract or service

  • We have a legitimate interest, such as preventing fraud or improving services

  • We are required to comply with law enforcement, legal obligations, or regulations

5. Data Retention

We retain personal data only for as long as needed to fulfill the purpose for which it was collected or to comply with legal obligations. Once personal information is no longer needed, we securely anonymize or delete it from active systems.

6. Sharing and Disclosure of Data

We do not sell or rent your personal data. We may share your information with:

  • Internal specialist investigators working on your case

  • Trusted third-party service providers (e.g., secure email hosting, forensic tools)

  • Law enforcement or regulatory bodies when required for compliance, fraud investigation, or legal process

All third parties with access to your data are bound by confidentiality and security agreements.

7. Data Security Measures

We apply industry-standard measures to protect your information, including:

  • Secure hosting and SSL encryption

  • Access controls and authentication protocols

  • Regular security assessments

  • Encryption of sensitive data during transmission and storage

While no system is completely risk-free, we take all reasonable steps to safeguard your data.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

  • Access your personal data

  • Request correction or update to your information

  • Request deletion of your personal data

  • Withdraw consent where processing is based on consent

  • Object to certain uses of your data

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website performance, optimize user experience, and track analytics for SEO improvements. You can manage cookie preferences through your browser settings, but this may affect some features of our site.

10. Children’s Privacy

Our services and website are intended for users aged 18 and older. We do not knowingly collect data from children under 18. If you believe we have collected information about a minor, please contact us immediately for removal.

11. Third-Party Links

Our website may contain links to third-party platforms (e.g., social media sites). These external sites have their own privacy policies and security standards. Shadowstrack is not responsible for how those third parties handle personal data.

12. International Data Transfers

Because we serve clients across different jurisdictions, your information may be stored or processed in countries outside your own, including the United States. We ensure appropriate safeguards are in place to protect your data during cross-border transfers.

13. Changes to This Policy

We may update this Privacy Policy as technology, services, or legal requirements change. Updated versions will be posted on this page with a revised “Last Updated” date.