FAQ

How much do your investigative services cost?

Our pricing varies depending on the type and complexity of the work. No two investigations are the same, so we tailor quotes to your specific needs. We don’t engage in high-pressure sales  you’ll get straightforward, honest information when you contact our team. Free consultations and price estimates are available to help you decide what’s best for your case.

Is it legal to hire a private investigator?

Absolutely. Hiring a professional investigator is legal in the United States and worldwide. Our network of licensed and vetted investigators understands and operates within all applicable legal and ethical guidelines to gather information safely and lawfully.

How long does an investigation take?

Timing varies by service type and case details. For example, locating someone may take a few days to several weeks depending on the information available and jurisdictional factors. Our team will provide an estimated timeframe during your initial consultation.

Why did someone from Shadowstrack contact me?

If you’re contacted at the direction of a client, it’s typically part of gathering lawful information relevant to their case. We will always explain why we’re reaching out once we establish initial communication — there’s no need for concern.

Can you hack someone’s phone or computer?

No. Shadowstrack and our partner investigators do not engage in hacking or accessing private accounts or devices. We strictly adhere to legal and ethical investigative practices.

Is what I discuss with you confidential?

Yes. All discussions with us are kept strictly confidential. Your personal information and case details are protected and only shared with authorized members of our professional network as needed to conduct your investigation.

Are you insured and qualified?

Yes. Shadowstrack works with insured, experienced investigators around the world, many of whom hold professional qualifications and relevant credentials in their jurisdictions.

Can you investigate crimes?

If you believe a crime has occurred, your first step should always be to contact law enforcement. After notifying the proper authorities, our investigators may assist with private investigation elements where appropriate and lawful.

What if I need to cancel services after booking?

We understand situations can change. Cancellation policies vary by case and depend on work already completed. Generally, we offer partial refunds if work hasn’t begun, and will discuss terms upfront before you book.

Do you operate internationally?

Yes. Shadowstrack has access to a global network of professional investigators, enabling us to assist with cases both in the U.S. and abroad. We coordinate work with trusted partners to ensure comprehensive service wherever needed.

Can I request access to my data?

Yes. You have rights regarding your personal information. If you wish to access the information we hold about you, please contact us using the support email on our website.

Do you take interns or apprentices?

No  Shadowstrack does not offer internship or apprenticeship positions at this time.